Account & data deletion

App: YoopeeDeveloper: YOOPEE SARL

This page explains how to request deletion of your Yoopee account (published by YOOPEE SARL) and all associated personal data. No sign-in is required, and you can submit this request even if you have already uninstalled the app.

Last updated: 2026-06-16

You can request deletion without the app installed and without signing in — just use your account email address (option 2 below).

Option 1 — Directly in the app (immediate)

1Open the Yoopee app and sign in.
2Open the menu (☰ top-right), then “Account”.
3Tap “Delete my account”.
4Confirm your identity if prompted, then confirm the deletion.

Your account and data are permanently deleted within 24 hours.

Option 2 — By email (without the app)

Email us from the address linked to your Yoopee account, with the subject “Yoopee account deletion”. We will verify your identity via this address and then process the deletion.

Processing time: within 30 days at the latest after verification.

Partial deletion (optional)

You can delete only certain data (e.g. activity history) without deleting your entire account.Request a partial deletion

Data that will be deleted

Your account: name/nickname, email address, user ID.
Your session history, regularity calendar and statistics.
Your preferences (sounds, vibrations, reminders).
Your push notification tokens (FCM) and account-linked technical identifiers.

Data retained and duration

Retained data	Reason	Duration
Anonymized, aggregated statistics	Cannot identify you	Indefinite
Invoices / accounting records (if any)	Legal obligation (French commercial law)	10 years
Minimal security logs	Fraud and abuse prevention	Up to 12 months

Data collected by the app

Category	Example
Account information	Name, email address, user ID
Usage activity	Sessions, calendar, statistics
Technical identifiers	Notification token (FCM), device model

Questions?

For any question about your data: yoopee@gmx.fr. See also our Privacy Policy.You also have the right to lodge a complaint with the CNIL (www.cnil.fr), the French supervisory authority.